| Issue ID | 799094 |
| Internal NHTSA # | 10340746 |
| Manufacurer | FORD MOTOR COMPANY |
| Brand | MERCURY |
| Model | MONTEREY |
| Model Year | 2004 |
| File date | 04/06/10 |
| Component | POWER TRAIN:AUTOMATIC TRANSMISSION |
| Product type code | VEHICLE |
| Description of the problem | 5 days after a wonderful vacation (in which i used my 2004 mercury monterey van), i was driving to work when i felt a shifting in the front of the vehicle as i was turning a corner. I knew something was wrong right away and pulled (coasted) into a parking space. Luckily, i was on a side street and not a highway. I put car in park and listened and waited for a moment. When i shifted into reverse to leave the parking space, nothing happened. I tried forward and reverse a few more times, i turned off the air conditioning and made sure the radio was still working. The car would still not change gears. Had the car towed ($75) and needed a new (rebuilt) transmission - $2,300. Warranty expired a few months ago, so it was all out of pocket. It took a week to fix the vehicle, so i was without a car for that period of time. I have 30,000 mi. On the car. I have no confidence left when i drive this van now and there's no way i can afford a new vehicle right now. These are family vans and i wonder when mercury/ford will own up to this problem?? It's quite scary. |
| Vehicle Mileage at Failure | 30000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | PHILADELPHIA, PA |
| VIN pattern | 2MRDA20294BXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 15 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |