| Issue ID | 790702 |
| Internal NHTSA # | 10330879 |
| Manufacurer | FORD MOTOR COMPANY |
| Brand | MERCURY |
| Model | MONTEREY |
| Model Year | 2004 |
| File date | 30/11/07 |
| Component | POWER TRAIN:AUTOMATIC TRANSMISSION |
| Product type code | VEHICLE |
| Description of the problem | My family owns a 2004 mercury monterey. While driving through mountainous highway conditions, our transmission failed. Even though the dash has warning lights, there was no warning when we lost all motive power at highway speeds. We were fortunate to make it to the side of the road without being run down by the numerous semi trucks that were close on our tail pipe going up a hill. We were more than 100 miles from home, so decided to get the repairs done in the nearest large city. We were told the transmission was useless and we needed to replace it or have it rebuilt. Our vehicle had 105k miles when this break-down occurred. The mechanic found a suitable replacement transmission from a vehicle that had been in a rear-end collision, and it only had 38k miles. We chose to have the transmission replaced with the used part that only had 38k miles. Of course, the mechanic kept all the old parts, and i was never in a position to see the work in progress. I was not given any specific information about the other vehicle's make and model other than the fact that it was not a mercury monterey. After doing some research, i now have concluded that it was most likely a ford freestar transmission we received as a replacement part. It has been 2-1/2 years and 22k more miles since this incident (equaling 60k total miles on the replacement transmission), and we are now taking this vehicle back into the shop again because of more transmission problems. Is there anything anyone can do? |
| Vehicle Mileage at Failure | 105000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | SAN ANTONIO, TX |
| VIN pattern | 2MRDA20204BXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 70 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |