| Issue ID | 780293 |
| Internal NHTSA # | 10322494 |
| Manufacurer | FORD MOTOR COMPANY |
| Brand | MERCURY |
| Model | MONTEREY |
| Model Year | 2004 |
| File date | 17/03/10 |
| Component | POWER TRAIN:AUTOMATIC TRANSMISSION |
| Product type code | VEHICLE |
| Description of the problem | 2004 mercury monterey minivan. Complete, sudden, unexplained transmission failure. Vehicle would not move and made a high-pitched whirring noise when turned over, which was the transmission totally gone out. 90000 miles, bought 5 years ago from a dealer with 20000 miles, maintained excellently since then with no other problems. Our mechanic said he fixed 2 other vehicles of similar mileage with same problem in the last 2 months, unusual for our rural area. He explained this seems to be a common defect of this vehicle. Cost us $3000 to repair, not under warranty. The dealer would have charged $4000. Ford/mercury motor company barely acknowledged the complaint, replied with a pat reponse encouraging me to visit my dealer and find a new vehicle!, and that was the extent of their customer service. In googling this problem it seems there are many other people experiencing the same problem and i even read about a potential recall because of these problems. I wish i'd never bought this car. |
| Vehicle Mileage at Failure | 92000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | GRAND RAPIDS, MI |
| VIN pattern | 2MRZA20274BXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 5 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |