| Issue ID | 732955 |
| Internal NHTSA # | 10278686 |
| Manufacurer | FORD MOTOR COMPANY |
| Brand | MERCURY |
| Model | MONTEREY |
| Model Year | 2004 |
| File date | 28/07/09 |
| Component | POWER TRAIN:AUTOMATIC TRANSMISSION |
| Product type code | VEHICLE |
| Description of the problem | My wife was driving on highway 100 w in ellicott city with my kid last evening and suddenly the minivan starting de-accelerating. She pressed on the gas pedal but the car was not moving. Unfortunately, due to heavy traffic, she could not get the car to the shoulder and the car came to halt on the highway. Miraculously, there was a cop who noticed the problem and helped her to get out of the car. We called towing service, who took the car to the dealership. Upon diagnosis, the technician found that something in the transmission broke. There was no signs of transmission problem with the car. The vehicle is mercury monterey, 4 years old (2004 make, bought new in jan 2005) and has 50,000 miles on it. We need department of vehicle to investigate in transmission problems with 2004 mercury monterey's as it will cause fatalities on the road. Fortunately, i can see my family but this horrific incident can happen with others. Ford, should be liable to pay for the transmission repair/replacement. Dealership provided an estimate of 3,300 dollars to replace the transmission which is unfair for a consumer in this tough economy. |
| Vehicle Mileage at Failure | 50000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | ELLICOTT CITY, MD |
| VIN pattern | 2MRDA20204BXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | Y |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 60 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |