| Issue ID | 673526 |
| Internal NHTSA # | 10226475 |
| Manufacurer | FORD MOTOR COMPANY |
| Brand | MERCURY |
| Model | MONTEREY |
| Model Year | 2004 |
| File date | 20/04/08 |
| Component | POWER TRAIN:AUTOMATIC TRANSMISSION |
| Product type code | VEHICLE |
| Description of the problem | I purchased a 2004 mercury monterey van new in june 2004. It has 69k miles. I was driving on interstate 44 at milepost 46 in missouri at 70 mph when suddenly the engine revs up and the van is not engaged in gear. It was a scary experience trying to get the vehicle from the passing lane to the shoulder when traffic is heavy and you only can coast to the shoulder. I am extremely happy that we were not injured and we did not injure anyone else. We had the vehicle towed to a nearby ford dealer. The torque converter was replaced in 8 days. According to the dealer there was a nationwide shortage of the part. The service writer also indicated to me that he has personally has written repair orders on three similar models within the past year with less miles than my van. My internet search also indicated pages of similar breakdown on the ford product. I have contacted ford and they do not plan on any recall or restitution. Although i have been inconvenienced and responsible for the $1,800 in related repair cost, i hope and pray that no one will be killed with this parts failure that gives you no advance warning. |
| Vehicle Mileage at Failure | 69953 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | JEFFERSON CITY, MO |
| VIN pattern | 2MRDA20254BXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | Y |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 70 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | FRIENDLY FORD |
| Dealer's telephone number | 417-883-4330 |
| Dealer's city | SPRINGFIELD |
| Dealer's state code | MO |
| Dealer's ZIP code | 65804 |