| Issue ID | 940419 |
| Internal NHTSA # | 10474861 |
| Manufacurer | Ford Motor Company |
| Brand | MERCURY |
| Model | MONTEREY |
| Model Year | 2004 |
| File date | 23/07/12 |
| Component | POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CON |
| Product type code | VEHICLE |
| Description of the problem | 2004 mercury monterey. Consumer writes in regards to recall notice concerning transmission torque converter defect *tgw the consumer stated he received a recall notification on march 29, 2012. The notice stated he would be notified again by mail when the parts would be available. However, on july 23, 2012, the consumer suddenly lost all power to the vehicle while driving on the interstate. The vehicle was towed to the dealer, where an inspection revealed worn splines in the transmission torque converter. The dealer informed the consumer it would take a week to complete the repairs. However, a week turned into a month. The vehicle was finally returned to the consumer on august 24, 2012. *jb |
| Vehicle Mileage at Failure | |
| Number of Occurences | 1 |
| Source of the issue | CONSUMER LETTER |
| City and State | MONTGOMERY, AL |
| VIN pattern | 2MRDA20214BXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | FWD |
| Transmission type | AUTO |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | BAUGH FORD |
| Dealer's telephone number | |
| Dealer's city | CLANTON |
| Dealer's state code | AL |
| Dealer's ZIP code |