| Issue ID | 959666 |
| Internal NHTSA # | 10493094 |
| Manufacurer | Ford Motor Company |
| Brand | MERCURY |
| Model | MONTEREY |
| Model Year | 2004 |
| File date | 15/01/13 |
| Component | ELECTRICAL SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | 1st - radio started flashing on and off randomly - took to ford dealer - no error code, no answer. 2nd - heated seat on drivers side quit working - took to ford dealer - no error code, no answer. Took to private repair shop - error code of low voltage battery - replaced battery for $125 3rd - automatic lights quit working, dashboard control went blank - took to ford dealer - same low voltage error code - despite new battery. No other answers. 4th - automatic seats started moving when using code to open door - took to ford - found that all problems traced to one relay box - replaced relay box for $650. 5th - engine light came on one week later - no problems starting/running, made appointment to take to dealer in 3 days. 6th - engine died next day, would restart and then die again after 5 feet, towed to ford dealer, tow truck driver noted engine would not go into gear- repeatedly gave no code. Asked them to have tech take car home and drive it. Finally found corroded and wet pcm. Quoted $1400 for the repair. I looked up pcm on merc. Monterey/ford freestar - as these are essentially the same vehicle. Found tons of same complaint. Poor design from ford allowing water to drip onto main computer/electrical supply causing thousands of dollars of repairs to owners. The battery was likely just fine, the relay box likely just fine. I am working with dealer to pay less for the pcm since they should have found this from the first or second electrical complaint. Car still at dealer, i will not pay $1400 to get it repaired. |
| Vehicle Mileage at Failure | 116000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | BROWNSBURG, IN |
| VIN pattern | 2MRDA20204BXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |