| Issue ID | 925822 |
| Internal NHTSA # | 10462584 |
| Manufacurer | FORD MOTOR COMPANY |
| Brand | MERCURY |
| Model | MILAN |
| Model Year | 2011 |
| File date | 19/07/11 |
| Component | VEHICLE SPEED CONTROL |
| Product type code | VEHICLE |
| Description of the problem | Tl* the contact owns a 2011 mercury milan. The contact was driving 10 mph when the vehicle accelerated abnormally as he depressed the brakes and shifted into neutral. The vehicle was taken to the dealer who ran a diagnostic test but could not duplicate the failure. The dealer kept the vehicle for two weeks with a flight recorder hooked to the engine, but they could not duplicate the failure. The manufacturer was notified who stated he has to take the vehicle to the dealer for them to inspect the failure. They offered no other assistance. The failure mileage was 7,000 and the current mileage was 16,500. Updated 08/03/12*lj the consumer stated the sudden acceleration occurred on four separate occasions. Updated 08/07/12 |
| Vehicle Mileage at Failure | 7000 |
| Number of Occurences | 4 |
| Source of the issue | HOTLINE VOQ |
| City and State | WILLOW STREET, PA |
| VIN pattern | 3MEHM0CG0BRXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 08/06/11 |
| Was original owner? | N |
| Anti-lock brakes | Y |
| Cruise control | Y |
| Number of cylinders | 6 |
| Drive train type | AWD |
| Transmission type | AUTO |
| Vehicle speed | 10 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | CHAPMAN FORD OF LANCASTER |
| Dealer's telephone number | 717-299-4331 |
| Dealer's city | EAST PETERSBURG |
| Dealer's state code | PA |
| Dealer's ZIP code | 17520 |