| Issue ID | 1725499 |
| Internal NHTSA # | 11396784 |
| Manufacurer | Ford Motor Company |
| Brand | MERCURY |
| Model | MILAN |
| Model Year | 2011 |
| File date | 10/02/15 |
| Component | STEERING |
| Product type code | VEHICLE |
| Description of the problem | Tl* the contact owns a 2011 mercury milan. The contact stated while driving 20 mph, the steering wheel ceased and made it difficult to steer the vehicle. The contact stated that the check engine warning light was illuminated. The vehicle was taken to price ford of turlock (5200 n golden state blvd, turlock, ca 95382) to be diagnosed. The contact was informed that the steering rack and pinon needed to be replaced. The vehicle was repaired several times however, the failure recurred. The manufacturer was informed of the failure. The failure mileage was approximately 23,000. The vin was not available. |
| Vehicle Mileage at Failure | 23000 |
| Number of Occurences | |
| Source of the issue | HOTLINE VOQ |
| City and State | CERES, CA |
| VIN pattern | XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 20 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |