| Issue ID | 1654700 |
| Internal NHTSA # | 11319880 |
| Manufacurer | Ford Motor Company |
| Brand | MERCURY |
| Model | MILAN |
| Model Year | 2011 |
| File date | 30/03/20 |
| Component | STEERING |
| Product type code | VEHICLE |
| Description of the problem | Due to the recall of the steering gear we had it repaired oct 10 2018. The vehicle had 94,430 miles and qualified under the recall. The car has been driven 15,311 miles and the same part needs to be replaced. When i asked if the part has a warranty i was told 1 yr or 12,000 miles,so the repair would be 1800. 00. I asked if the same repair was done what kind of warranty would there be. 2 yrs or 50,000 miles. My concern is why the recall part is only warranted for 12,000 and the new repair warranty is 50,000. Did ford install an inferior part on my recall? The very dangerous recall part that was put on my car lasted barely over 15,000 mile. I find this very alarming to think that like i there are thousands of people driving an unsafe car putting themselves and other on the roads at risk of injury or death! You cannot steer the car when the part faults. |
| Vehicle Mileage at Failure | 94436 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | BATTLEFIELD, MO |
| VIN pattern | 3MEHM0JG9BRXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 30 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |