| Issue ID | 1500952 |
| Internal NHTSA # | 11132185 |
| Manufacurer | Ford Motor Company |
| Brand | MERCURY |
| Model | MILAN |
| Model Year | 2011 |
| File date | 28/09/18 |
| Component | STEERING |
| Product type code | VEHICLE |
| Description of the problem | Tl* the contact owns a 2011 mercury milan. When the contact started the vehicle, the power steering assist warning indicator illuminated and the steering became inoperable intermittently. The contact stated that the vehicle was serviced per nhtsa campaign number: 15v340000 (steering) at bill cold ford lincoln (2119 greenup ave, ashland, ky 41101, 606-329-2120); however, the remedy failed to repair the vehicle. The manufacturer was notified of the failure and stated that the vehicle was already serviced. The failure mileage was approximately 180,000. *tt consumer stated power steering was defective. Updated 12/11/18*jb |
| Vehicle Mileage at Failure | 180000 |
| Number of Occurences | 1 |
| Source of the issue | HOTLINE VOQ |
| City and State | IRONTON, OH |
| VIN pattern | 3MEHM0JG6BRXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 27/02/13 |
| Was original owner? | N |
| Anti-lock brakes | Y |
| Cruise control | Y |
| Number of cylinders | 6 |
| Drive train type | FWD |
| Transmission type | AUTO |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | BOYD COUNTY FORD |
| Dealer's telephone number | 606-329-2120 |
| Dealer's city | ASHLAND |
| Dealer's state code | KY |
| Dealer's ZIP code | 41101 |