| Issue ID | 1370880 |
| Internal NHTSA # | 10972383 |
| Manufacurer | Ford Motor Company |
| Brand | MERCURY |
| Model | MILAN |
| Model Year | 2011 |
| File date | 14/04/17 |
| Component | STEERING |
| Product type code | VEHICLE |
| Description of the problem | My 2011 mercury milan has a power steering assist fault code coming up. The power steering has gone out completely when driving. It happened several times over the past 6 months. It would reset itself after the car was turned off and then turned back on. It now has failed completely on april 14, 2017 and the code reads "power steering assist fault" and "advance service track". I have taken it to a ford dealership and they are saying that my vin number is not under the recall even though my vehicle has the same exact problem and is the same year, make and model. How can my vehicle not be on the recall with the same exact problem? I contact ford motor company and they are refusing to repair my vehicle. This is a very expensive part to replace. The part costs $1,200 alone plus the labor charges. I do not have the money to fix the vehicle. How can ford not be held responsible for this issue? My family and i are in danger now and i need a vehicle to get back and forth to work and i do not have a second vehicle. The dealership also wants a diagnostic fee of $125 to see the vehicle. I need someone's assistance to get the vehicle properly repaired and for ford to pay for it. How can they put me and my family at risk of crashing when there is a recall on the the same year, make and model and the exact problem. |
| Vehicle Mileage at Failure | 65500 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | CATONSVILLE, MD |
| VIN pattern | 3MEHM0JA2BRXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |