| Issue ID | 1207179 |
| Internal NHTSA # | 10746538 |
| Manufacurer | Ford Motor Company |
| Brand | MERCURY |
| Model | MILAN |
| Model Year | 2011 |
| File date | 01/01/13 |
| Component | STEERING |
| Product type code | VEHICLE |
| Description of the problem | Tl* the contact owns a 2011 mercury milan. The contact stated that while driving approximately 20 mph and making a right turn, there was an abnormal sound coming from the front of the vehicle. The failure recurred on several occasions while driving at low speeds and making left or right turns. The vehicle was taken to the dealer where it was diagnosed that the lower control arms were loose and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 25,000. |
| Vehicle Mileage at Failure | 25000 |
| Number of Occurences | |
| Source of the issue | HOTLINE VOQ |
| City and State | WEST DES MOINES, IA |
| VIN pattern | 3MEHM0JG2BRXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 20 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |