| Issue ID | 1495471 |
| Internal NHTSA # | 11124628 |
| Manufacurer | Ford Motor Company |
| Brand | MERCURY |
| Model | MILAN |
| Model Year | 2010 |
| File date | 05/09/18 |
| Component | VISIBILITY/WIPER |
| Product type code | VEHICLE |
| Description of the problem | Vehicle has 45,874 miles on it today. Sunroof is not working so i had local ford dealer check out the problem. Service tech reports "found chunks of brackets laying in the track assembly. Rec replacing sunroof track. Track is not secured properly with the glass due to the damage in the track assembly. May not be safe to drive. There is also the possibility of track leaking water." the problem occurred during normal operation and if there is a safety concern as the ford technician stated, then i feel ford should cover the cost of the repair. This should not happen, especially on a vehicle with such low mileage. The ford service advisor quoted a repair cost of $2020. 00 and even he said the cost is outrageous. |
| Vehicle Mileage at Failure | 45874 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | FARMINGTON, MN |
| VIN pattern | 3MEHM0HA8ARXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |