| Issue ID | 1644793 |
| Internal NHTSA # | 11309499 |
| Manufacurer | Ford Motor Company |
| Brand | MERCURY |
| Model | MILAN |
| Model Year | 2010 |
| File date | 13/02/20 |
| Component | STEERING |
| Product type code | VEHICLE |
| Description of the problem | Our 2010 mercury milan has 45,000 miles. As we were backing out of our garage, a power steering assist fault message displayed in the message center, and all power steering had stopped. We had the car towed to be checked, and the whole electrical power steering mechanism had to be replaced. We learned there have been thousands of complaints with 2010-2014 models, however, the 2010 model was not included in the recall along with the 2011 and newer models. With all of the data proving that the 2010 mercury milans had the same faulty power steering, we need to know why they weren? T included. Our bill to repair this was $1948. 31. We are very thankful that it happened in the driveway, and not on the road where someone could have been injured. Knowing that this should have been a recall, and there are other 2010 milans out there on the road with this issue is very scary. Please highly consider adding this to the recall list. We also feel strongly that we are entitled to be reimbursed for our repair. [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). |
| Vehicle Mileage at Failure | 45000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | ROBINS, IA |
| VIN pattern | 3MEHM0JG0ARXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | FWD |
| Transmission type | |
| Vehicle speed | 3 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |