| Issue ID | 1547118 |
| Internal NHTSA # | 11187181 |
| Manufacurer | Ford Motor Company |
| Brand | MERCURY |
| Model | MILAN |
| Model Year | 2010 |
| File date | 13/03/19 |
| Component | STEERING |
| Product type code | VEHICLE |
| Description of the problem | As i was driving through a busy freeway, my steering wheel just locked up making it very difficult for me to turn. I struggled and managed to pull onto the shoulder. I turned the engine off and turned it on a few times but it did not change anything. The fault message "power steering assist fault" and "service advancetrac" did not go away. I drove the car to the closest mechanic shop. The mechanic mentioned to me that i have to replace the steering rack and pinion and perform a wheel alignment. He also mentioned that i may have to reprogram the power steering control module. He gave me a fat estimate of $2100. Apparently this same issue has been recalled by ford on their 2011-13 models but not on 2010. I was surprised to read that and reputed companies like ford does not take care of this issue for their valued (?) customers. The car is not worth putting that kind of money in it. I may just put that money as a down payment and get another car. |
| Vehicle Mileage at Failure | 127800 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | HOUSTON, TX |
| VIN pattern | 3MEHM0JG2ARXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 50 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |