| Issue ID | 1534102 |
| Internal NHTSA # | 11173498 |
| Manufacurer | Ford Motor Company |
| Brand | MERCURY |
| Model | MILAN |
| Model Year | 2010 |
| File date | 31/01/19 |
| Component | STEERING |
| Product type code | VEHICLE |
| Description of the problem | I was taking on off-ramp from the freeway and mid-turn my power steering stopped working and it felt like the wheel locked up. Luckily i was able to brake and stop before going off of the roadway. Dash indicator messages displayed "power steering assist fault" and "service advancetrac". The car is absolutely unsafe to drive in this condition and could have easily caused a crash as it happened mid-turn when exiting the freeway. In doing some research, i understand the 2011 mercury milan and ford fusions have both been recalled for this electronic power steering module failure. My 2010 milan uses the exact same assembly and the repair cost is significant as i've received quotes ranging from $1600-2100. My 2010 milan has less than 63,000 miles and it is unacceptable to expect the owner to pay these repair costs on a vehicle with such low mileage. Please review the problem and extend the recall to include 2010 models which at this point would allow me to be reimbursed for the costs of the repair. I have no choice but to repair the vehicle and this creates a significant hardship on my family as well as any other people who experience the issue. Especially considering it is a known defect on the 2011 and 2012 model years. In talking with ford corporate and my local dealership i understand that the nhtsa must issue the recall, not ford themselves. I am sickened by this problem and can only hope the nhtsa will do the right thing and extend the recall to cover my vehicle. |
| Vehicle Mileage at Failure | 62900 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | ROTHSCHILD, WI |
| VIN pattern | 3MEHM0JA4ARXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 65 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |