| Issue ID | 1512491 |
| Internal NHTSA # | 11150415 |
| Manufacurer | Ford Motor Company |
| Brand | MERCURY |
| Model | MILAN |
| Model Year | 2010 |
| File date | 01/11/18 |
| Component | STEERING |
| Product type code | VEHICLE |
| Description of the problem | My 20 year old son was driving our 2010 on the street when all of a sudden the car lost its power steering. He had a very difficult time steering the car and was very close to crashing the vehicle. He was in a high traffic area at the time of thei issue. He could have injured himself or died because of this problem, he was able to, with great difficulty, get the car off of the road. He was very lucky!! This is a serious safety issue. The vehicle had 2 lights that displayed: 1. Service power steering now and 2. Service advancetrac. It is still displaying on the dash and there is no power steering, therefore the vehicle can not be driven.. It is my understanding that this is a very expensive repair!! This car is only 8 years old and is in excellent condition. I have been told that the 2011 milan had the same problem and that there was a recall for the issue. I have also been told that the 2010 has the exact same system (electric power steering) as the 2011, but it was not recalled. How can that be?? Is it less of a safety issue based only on the year? So it's ok for 2010 drivers to be injured but not the 2011 owners. I am a single mother and do not know how to deal with problem. Please look into it asap. |
| Vehicle Mileage at Failure | 250000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | WATERVILE, MN |
| VIN pattern | 3MEHM0JG4ARXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 45 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |