| Issue ID | 1415234 |
| Internal NHTSA # | 11034563 |
| Manufacurer | Ford Motor Company |
| Brand | MERCURY |
| Model | MILAN |
| Model Year | 2010 |
| File date | 18/10/17 |
| Component | STEERING |
| Product type code | VEHICLE |
| Description of the problem | Tl* the contact owns a 2010 mercury milan. While driving at unknown speeds, the steering wheel was difficult to turn, and the service power now and service auto track indicators illuminated. The vehicle was taken to a local dealer (inver grove ford lincoln, 4725 s robert trl inver, grove heights, mn 55077), but was not diagnosed or repaired. The vehicle reset itself, but the dealer stated that the steering failure was not repaired. The contact was driving the vehicle again and the service power steering and service auto track indicators illuminated. The manufacturer was not notified of the issue. The contact was referred to the manufacturer at 1-800-521-4140, but the contact hung up during the call. The vin was invalid. The failure mileage was 122,009. |
| Vehicle Mileage at Failure | 122009 |
| Number of Occurences | |
| Source of the issue | HOTLINE VOQ |
| City and State | ST PAUL, MN |
| VIN pattern | 3MEHM0JG7ARXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |