| Issue ID | 1354307 |
| Internal NHTSA # | 10949897 |
| Manufacurer | Ford Motor Company |
| Brand | MERCURY |
| Model | MILAN |
| Model Year | 2010 |
| File date | 01/02/17 |
| Component | STEERING |
| Product type code | VEHICLE |
| Description of the problem | On 2/1/17, steering went out. Almost hit co-worker's parked car. No warning message or signal of any kind. Didn't understand what happened. Turned car off and then back on. Operated without incident. On 2/3/17, steering went out again. This time, "service power steering" message displayed followed by "service advance trak system". Turned car off and back on. Operated well enough to drive to local ford dealership, where i was told that i would need a new rack and pinion ($2,800). Looked online to discover that this is a known safety issue by ford as they recalled the 2011 and 2012 milans for the same problem. My 2010 has the same components! There was a class action lawsuit filed against ford in 2015 for this very same complaint. Both nhtsa and ford need to step up and recognize the 2010 has the same safety hazard and its owners should receive the benefit of the same recall (#15v340000) that was issued for the 2011 and 2012 models. The consumer requested to be reimbursed for the repairs. *js |
| Vehicle Mileage at Failure | 134108 |
| Number of Occurences | 1 |
| Source of the issue | CONSUMER LETTER |
| City and State | BOWLING GREEN, KY |
| VIN pattern | 3MEHM0JA9ARXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 4 |
| Drive train type | FWD |
| Transmission type | |
| Vehicle speed | 5 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |