| Issue ID | 1340454 |
| Internal NHTSA # | 10934510 |
| Manufacurer | Ford Motor Company |
| Brand | MERCURY |
| Model | MILAN |
| Model Year | 2010 |
| File date | 06/12/16 |
| Component | STEERING |
| Product type code | VEHICLE |
| Description of the problem | Complete power steering failure!! My wife parked the car in the driveway on 12/6 as normal. The next morning she attempted to leave and the car had no steering. Car started and runs normal but no power steering at all. The car cannot be driven. I investigated posibilities that evening and checked all relevant fuses to no avail. I began researching potential problems via internet and was amazed to learn ford knows about this serious issue. In fact, they have recalled multiple models and years but excluded the 2010 milan even though it has the same steering system!!! I contacted the dealer where purchased and they offered no help except to tow it in and they will dignose. There is a plethara of complaints and investigations regarding this problem. All the information i've found is very clear.. This is serious problem and significant expense ! This must be addressed by ford and corrected. They know the problem exists with this steering sytesm but are denying their responsibiliteis to customers for fair resolution! |
| Vehicle Mileage at Failure | 62380 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | MIDLOTHIAN, VA |
| VIN pattern | 3MEHM0JG7ARXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
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| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |