| Issue ID | 1275294 |
| Internal NHTSA # | 10854831 |
| Manufacurer | Ford Motor Company |
| Brand | MERCURY |
| Model | MILAN |
| Model Year | 2010 |
| File date | 09/04/16 |
| Component | STEERING |
| Product type code | VEHICLE |
| Description of the problem | "service power steering now" "service advance trac" lights appeared while driving and nothing seemed to be wrong at that time and then turned back off. Turned car off and parked for over an hour. Started the car the lights flashed back on and the power steering went out. This is not covered under a recall even though the 2011 mercury milan is covered under the recall. Called ford and they said the only way to even have this covered is to pay a fee for the car to be diagnosed under the recall and have it sent in to the special service support center. They may not cover the issue, even though all the other related vehicles have been recalled for this same issue. I am still paying on my car and should not have to fork over $2000 for this to be repaired when others don't have to pay a dime for the same exact thing. |
| Vehicle Mileage at Failure | 121000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | HOPKINS, MI |
| VIN pattern | 3EMHM0CG9ARXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |