| Issue ID | 1245013 |
| Internal NHTSA # | 10809388 |
| Manufacurer | Ford Motor Company |
| Brand | MERCURY |
| Model | MILAN |
| Model Year | 2010 |
| File date | 07/12/15 |
| Component | STEERING |
| Product type code | VEHICLE |
| Description of the problem | While attempting to make a turn in an intersection the power steering suddenly failed on the car. Vehicle was traveling at approximately 15mph at the time of the incident. Afterwards the "power steering failure" and "service advancetrac" lights were displayed. Incident nearly resulted in an accident. This is a serious safety issue. Upon investigation i have found that the same issue occurred on the 2011-2012 mercury milan with the same part as the problem (steering motor sensor) that resulted in a recall for those model/years. As it is the same part it should fall under this same recall, however it doesn't. This part is contained within the rack and pinion system requiring replacement of the entire system at a cost of $1800-$2000. |
| Vehicle Mileage at Failure | 68000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | APO, AE |
| VIN pattern | 3MEHM0JA4ARXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 15 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |