| Issue ID | 1165952 |
| Internal NHTSA # | 10693876 |
| Manufacurer | Ford Motor Company |
| Brand | MERCURY |
| Model | MILAN |
| Model Year | 2010 |
| File date | 11/03/15 |
| Component | STEERING |
| Product type code | VEHICLE |
| Description of the problem | While driving, as i turned the steering wheel the turn was slow to respond and turning back to straight driving position, steering wheel was extremely hard to turn which almost caused me to hit a parked car. After parking (which took extreme effort and arm/shoulder pain) and starting again, automatic steering ability had failed and indicator light read "service power steering now". The car can not be driven because it is too hard to turn steering wheel and for fear that the lack of power steering will cause an accident. I also noticed that there has been numerous similar complaints posted on the internet with the same problem and concerns. Please add my vehicle in the recall list so that not only i and my family will be safe but also anyone else that may be on the road who can be involved in an accident caused by the inability to maneuver safely due to no power steering capability. According to ford's motto "built for the road ahead", i can't get to the "road ahead" safely without power steering. |
| Vehicle Mileage at Failure | 70000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | PHILADELPHIA, PA |
| VIN pattern | 3MEHM0JG9ARXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | FWD |
| Transmission type | |
| Vehicle speed | 20 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |