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2010 Mercury MILAN Service Brakes Problems, Complaints and Defects

Issue ID	1214570
Internal NHTSA #	10759975
Manufacurer	Ford Motor Company
Brand	MERCURY
Model	MILAN
Model Year	2010
File date	29/06/15
Component	SERVICE BRAKES
Product type code	VEHICLE
Description of the problem	June 2015: made a 'hard stop' to get out of path of emergency vehicle. Made 2 turns (slowing car down) and safely made turns without incident. Third turn (right turn), released gas pedal, stepped on brakes, brake pedal went low (towards floor), car eventually stopped, approximately 15ft, further than expected. This happened within 10 minutes from initial 'hard stop'. Checked brake fluid level, noticed fluid level above minimum line, but also noted fluid color had some color (aware that color in brake fluid is not good). Made appointment for service at dealership authorized service center . Service center indicated brake lining problem (not within tolerance), and replaced them. Note: city driving, dry day, light morning traffic. No brake warning light or abs warning light illumination on dash board. July 2015: exiting one highway to get onto another highway, needed to brake to get onto exit ramp. Took foot off gas pedal, signaled to turn right, stepped on brake to slow down and exit. Brake pedal went low (towards floor), car took more time to slow down than anticipated. Made way to destination (at reduced speed) and depressed brake pedal to identify if/how car could stop. Called service center, explained what occurred and brought car back to service center. Service center identified master cylinder needed replacing and it was replaced. Note: highway driving, dry day, midday traffic-light. No brake warning light or abs warning light illumination on dash board. August 2015: local driving, on highway, exiting to the right, took foot off gas pedal, then started to depress brake pedal. Car started to slow down then felt rapid thumping underfoot while depressing brake pedal, brake pedal went low (towards floor). Car eventually stopped. Check brake fluid level (at max line) and fluid color clear. Car towed to dealership service center. It is still there.
Vehicle Mileage at Failure	78000
Number of Occurences
Source of the issue	NHTSA WEB SITE
City and State	BROOKLYN, NY
VIN pattern	3MEHM0JA4ARXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?	N
Was part original equipment?
No. of injured persons	0
No. of fatalities	0
Date of purchase	07/08/26
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders
Drive train type
Transmission type
Vehicle speed	15
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

LB37622S0SX840853 KPDGBDH811P120848 WDXPF445689364319 W0LBC6ED3HG174340 WDC0G5EB2KF597105 1HGCP2F84CA060638 JN8AZ2KR2BT204922 JDAJ210G001015106 JTJGJBGA702029212 JT4VN93D0K5003450 KMHDB51CP8U067222 1FADP3K28DL373679

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2010 Mercury MILAN Service Brakes Problems, Complaints and Defects, Recalls and Failures

2010 Mercury MILAN Service Brakes Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?