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2010 Mercury MILAN Exterior Lighting Problems, Complaints and Defects

Issue ID	969180
Internal NHTSA #	10502455
Manufacurer	Ford Motor Company
Brand	MERCURY
Model	MILAN
Model Year	2010
File date	01/12/12
Component	EXTERIOR LIGHTING
Product type code	VEHICLE
Description of the problem	In early december, i clicked the door open button in the dark and noticed the right rear tail light was only half lit. I went to the manual to see what bulb it was, figuring that i could buy a new one and change it. The manual said to bring the car to the dealer. I decided that i would bring the car to the dealer when the next oil change was due. I brought the car in on january 9th and was told that both the right and left tail lights had to be replaced and the cost would be $1,100. The time of this service was two months and less than two thousand miles past the basic warranty. I was shocked and very unhappy as i felt that this was clearly a manufacturing defect as the leds should last 10,000 hours or more. These had, at most, 700 hours. The defect may well have occurred during the warranty period, but i never noticed it as no indicator light ever went on. The service rep and service manager contacted ford and there was an adjustment made where i paid 30% or $325.
Vehicle Mileage at Failure	36000
Number of Occurences	1
Source of the issue	NHTSA WEB SITE
City and State	LITTLE EGG HARBOR, NJ
VIN pattern	3MEHM0JA0ARXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?
Was part original equipment?
No. of injured persons	0
No. of fatalities	0
Date of purchase	07/08/26
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders	4
Drive train type
Transmission type
Vehicle speed	0
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

3MZBPBCM1LM125327 U5YPX81AGPL181434 1NPCX4TX4LD633390 1G2ZF55B264201689 1J4FT27P9TL221612 WVWZZZ3CZJE202058 WVWZZZ3BZWE442637 W1KAF4GB7RR227735 SALPV1445XA424189 1HTZNTVR1FHA38273 MHKS5GJ8JRJ158725 KNARH81DDN5127307

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2010 Mercury MILAN Exterior Lighting Problems, Complaints and Defects, Recalls and Failures

2010 Mercury MILAN Exterior Lighting Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?