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2010 Mercury MILAN Exterior Lighting Problems, Complaints and Defects

Issue ID	1134324
Internal NHTSA #	10660035
Manufacurer	Ford Motor Company
Brand	MERCURY
Model	MILAN
Model Year	2010
File date	07/11/14
Component	EXTERIOR LIGHTING
Product type code	VEHICLE
Description of the problem	we were informed by a individual in a passing car that our brake lights were not functioning properly one evening. We took the car to a dealer to get the oil changed and exterior brake lighting issue resolved. We were told that the brake lights needed to be replace and because it was part of an assembly, the total charge would be $1281. 87 which included an oil change and diagnosis. I felt i had no choice but to replace the lights rather than endanger us or some other individual(s) on the road. I called ford and received a case # but as of 11/21/14 i have heard no response. Going to this site there is 89 out of 438 complaints about this same issue. I do not believe that these led lights should go out this quick nor that if needed to be replaced, should require the whole brake assembly to be replaced. This is a engineering design failure. Ford claims "quality is job one. This is not the case with this issue. I believe the nhtsa needs to address this and issue a recall.
Vehicle Mileage at Failure	77892
Number of Occurences	1
Source of the issue	NHTSA WEB SITE
City and State	FAIRLAND, IN
VIN pattern	3MEHM0HA7ARXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?	N
Was part original equipment?
No. of injured persons	0
No. of fatalities	0
Date of purchase	07/08/26
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders	4
Drive train type	FWD
Transmission type
Vehicle speed
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

3MZBPBCM1LM125327 U5YPX81AGPL181434 1NPCX4TX4LD633390 1G2ZF55B264201689 1J4FT27P9TL221612 WVWZZZ3CZJE202058 WVWZZZ3BZWE442637 W1KAF4GB7RR227735 SALPV1445XA424189 1HTZNTVR1FHA38273 MHKS5GJ8JRJ158725 KNARH81DDN5127307

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2010 Mercury MILAN Exterior Lighting Problems, Complaints and Defects, Recalls and Failures

2010 Mercury MILAN Exterior Lighting Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?