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2010 Mercury MILAN Exterior Lighting Problems, Complaints and Defects

Issue ID	1111379
Internal NHTSA #	10633859
Manufacurer	Ford Motor Company
Brand	MERCURY
Model	MILAN
Model Year	2010
File date	28/06/12
Component	EXTERIOR LIGHTING
Product type code	VEHICLE
Description of the problem	I purchased the car new in august 2010. In june 2012 i noticed a problem with the left tail/brake light. When the headlights were off, the brake lights worked properly when the brake pedal was depressed. However, with the headlights on, instead of the left tail light being on, the brighter brake light was on all the time. This could lead the driver behind me to think i am applying my brakes when i am not. The rear lamps on this car are led, not regular bulbs. The only fix is to replaced the entire sealed assembly; the car was still under warranty, so the dealer replaced the lamp assembly at no charge. Now, 2 years later, i am having a similar problem with the lamp assembly that was replaced. Since the car is now out of warranty, ford will not do anything about it. I would have to purchase the lamp assembly (which my research shows is a dealer-only part) for over $400. And presumably, when it fails again after 2 years, i get to spend another $400 for another one. Since milans are no longer being made, what will we do years down the road when this part is no longer available from anyone at any price? Junk the car because the rear lights don't work properly? I have researched this, and many milan owners have the same problem. This is clearly a safety issue, and it is obvious that these assemblies are defective. I feel that ford should redesign these to be reliable (or alternatively, design a replacement that uses standard bulbs instead of leds), then issue a recall and replace them at no charge for the life of the car.
Vehicle Mileage at Failure	19931
Number of Occurences	1
Source of the issue	NHTSA WEB SITE
City and State	FOREST CITY, NC
VIN pattern	XXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?	N
Was part original equipment?
No. of injured persons	0
No. of fatalities	0
Date of purchase	07/08/26
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
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What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

VF77D9HSCAJ838144 1G1ZT58NX8F102533 5XYPGDA55GG178213 SALFA2AE8BH242819 NMTKHMBX2JR006222 WAUZZZ8V9J1042094 5TFHW5F18HX651698 1GNEC13T11R107247 KM8J33A43HU387755 JN8AZ1MW1BW165235 JTMABBBJXJ4218813 3C6TRVDG7JE159508

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2010 Mercury MILAN Exterior Lighting Problems, Complaints and Defects, Recalls and Failures

2010 Mercury MILAN Exterior Lighting Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?