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2010 Mercury MILAN Exterior Lighting Problems, Complaints and Defects

Issue ID	1070276
Internal NHTSA #	10594232
Manufacurer	Ford Motor Company
Brand	MERCURY
Model	MILAN
Model Year	2010
File date	05/02/13
Component	EXTERIOR LIGHTING
Product type code	VEHICLE
Description of the problem	After being told on several occasions that our left tail light and brake light was not working, on 5/19/14 our 2010 milan was taken in for routine maintentance by the dealer. At that time,they were asked to address the tail light and brake light problem. The vehicle had 35,070 miles on the odometer and although the new car warranty had expired, we had purchased both premium care and esp at the time of purchase to the tune of over $2000. I was shocked and very angry when i was informed that the left led tail light would need to be replaced at a cost of over $400 and it would not be covered under either program. Subsequently, in checking the small print, i discovered that led lights were indeed excluded under either program. Checking further, i found that there are numerous complaints of what certainly appears to be a manufacturer defect and a safety issue regarding the led tail lights the ford dealer service advisor did not seem be surprised at my outrage since this seemingly is a problem that he evidently has dealt with before. Now it appears my right brake light is staying lit and does not function when the brake is applied and i could be faced with a $1000 repair bill. Evidently ford is going to have to be forced to address this problem. One could be driving along without knowing their stop/brake lights were not working since there is no visual alert on the message center and wonder why they were suddenly rear-ended by a following vehicle at a traffic light. Besides the expense to the owner, there is a real safety issue that needs to be addressed! The lack of brake lights could result in serious injury and or death and considerable damage. The problem is an obvious defect in materials if not workmanship and the company is clearly liable. The life expectancy of led light strips is certainly much longer than the ordinary light bulb, so what is going on?
Vehicle Mileage at Failure	29500
Number of Occurences	1
Source of the issue	NHTSA WEB SITE
City and State	CONWAY, SC
VIN pattern	3MEHM0JA3ARXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?	N
Was part original equipment?
No. of injured persons	0
No. of fatalities	0
Date of purchase	07/08/26
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
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What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

NMTKHMBX2JR006222 WAUZZZ8V9J1042094 5TFHW5F18HX651698 1GNEC13T11R107247 KM8J33A43HU387755 JN8AZ1MW1BW165235 JTMABBBJXJ4218813 3C6TRVDG7JE159508 YV1NK53K21J025313 LSJW74U32MZ094179 3MZBPBCM1LM125327 U5YPX81AGPL181434

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2010 Mercury MILAN Exterior Lighting Problems, Complaints and Defects, Recalls and Failures

2010 Mercury MILAN Exterior Lighting Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?