| Issue ID | 1382721 |
| Internal NHTSA # | 10993389 |
| Manufacurer | Ford Motor Company |
| Brand | MERCURY |
| Model | MILAN |
| Model Year | 2010 |
| File date | 04/06/17 |
| Component | ENGINE |
| Product type code | VEHICLE |
| Description of the problem | I was on my way back from a trip and my car stalled out multiple times. I would be going at highway speeds and it would just cut out. I was able to safely get into the service lane and restart the car with no problem, but then it would happen again. After 7 times of this happening in about an hour, i eventually pulled over and waited for a tow. I did my research and found out that this is a common issue with mercury cars in my model year due to faulty throttle body issues. Because the problem was so widespread, ford issued an extended warranty that would cover a throttle body repair for 10 years or 150,000 miles, whichever came first. Based on this information, it seemed like my car would be covered. However, after taking it to the dealership, they claimed that it would not be covered because my vin doesn't match the lists and estimated the repair at $500-$700. This is completely crazy to me because it obviously happens to cars like mine and has been fixed by the company at no cost. I believe i should also receive that benefit. I talked to the company and have lodged a formal complaint, and i will also be sending a letter because this is just not acceptable. Stalling on a highway going 70+ is dangerous and i could have been seriously injured or even killed had i been hit. |
| Vehicle Mileage at Failure | 83738 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | HALETHORPE, MD |
| VIN pattern | 3MEHM0JG8ARXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 70 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |