| Issue ID | 1100671 |
| Internal NHTSA # | 10626528 |
| Manufacurer | Ford Motor Company |
| Brand | MERCURY |
| Model | MILAN |
| Model Year | 2010 |
| File date | 16/08/14 |
| Component | ENGINE |
| Product type code | VEHICLE |
| Description of the problem | My car stalled suddenly in moderate 35 mph traffic on 8/16/14. I was nearly rear ended while i had to restart my car as there was nowhere to pull over. On 8/17/14, my car stalled suddenly after traveling . 5 mile from home (at approx. 20 mph), so i returned to my house. On 8/18 at 7 am, i spoke to sheehy ford in richmond, va, and was given an appointment for throttle body repair to occur on 8/19 under their "customer satisfaction program" 13b17. I was told that i was not in danger of getting stranded, so i had my husband follow me to work on 8/18. The car stalled again on 8/18 while traveling at 40 mph. Rather than replace the faulty part which they did have in stock, ford merely recalibrated the powertrain since the check engine light was not lit when i dropped off the car for service, even though i notified them twice of the multiple incidents (via phone on 8/18 and in person on 8/19). I have filed a complaint with ford since the contaminated internal motor contacts of the throttle body remain in my vehicle. |
| Vehicle Mileage at Failure | 47500 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | CHESTERFIELD, VA |
| VIN pattern | 3MEHM0JG6ARXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 35 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |