| Issue ID | 929640 |
| Internal NHTSA # | 10465659 |
| Manufacurer | FORD MOTOR COMPANY |
| Brand | MERCURY |
| Model | MILAN |
| Model Year | 2010 |
| File date | 13/07/12 |
| Component | ELECTRICAL SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | After only 24,600 miles, the sun roof worked one day and the next day when the button was activated the sunroof began to lower the rear of the window but wounld open no further. Upon multiple tries, the raising and lowering of the rear part of the window is all it would do. When taken ot blloomington lincoln, (mn) they informed me that the motor and entire track system would need replacing. They took pictures to send to ford to see if they would honor the warranty. Gee. The vehicle is still under the 3 yr, 36000 limit. Should have been a no brainer. |
| Vehicle Mileage at Failure | 24600 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | RICHFIELD, MN |
| VIN pattern | 3MEHM0HA5ARXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |