| Issue ID | 1127730 |
| Internal NHTSA # | 10652221 |
| Manufacurer | Ford Motor Company |
| Brand | MERCURY |
| Model | MILAN |
| Model Year | 2010 |
| File date | 31/10/13 |
| Component | ELECTRICAL SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | Intermittent electrical connectivity and issue with throttle. Car has had problems since we received it in november 2010. Into walker ford clearwater 4 times recorded - 2 other times not. Service department has replaced throttle body 11/12 and completed recall 13b17 (6/2014) but the same exact issues persist. Service department stated at least 4 times that they cannot replicate the issue or find the issue. Called customer service week of october 14, 2014 and was assigned [xxx] (866-631-3788 - ext [xxx]) who we talked to at length and send a follow up email (october 16, 2014) . Called twice and not returned our calls. [xxx]. Said she would be back to us in a few days with a solution and have a service department prepared to fix the car. It has now been over 15 days since the original conversation. We are afraid to drive the car because,it has sudden reduction of engine power, revs into a high gear with no movement while traveling at 30-55 mph, and twice has died in the middle of intersection. Same issues as described in nhtsa action number pe13003. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). |
| Vehicle Mileage at Failure | 40000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | DUNEDIN, FL |
| VIN pattern | 3MEHM0JA8ARXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 30 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |