| Issue ID | 1466083 |
| Internal NHTSA # | 11092724 |
| Manufacurer | Ford Motor Company |
| Brand | MERCURY |
| Model | MILAN |
| Model Year | 2010 |
| File date | 09/05/18 |
| Component | AIR BAGS |
| Product type code | VEHICLE |
| Description of the problem | My steering wheel completely went off in the freeway i got a sign on the dashboard to service steering wheel now and then my steering wheel stopped working as i was driving in the freeway. After getting this fixed less then a year later the same issue happened as i was driving my steering wheel just locked and it was very difficult for me to steer my car to a safe place. This is the second time this happened the first time being on the freeway and this second time driving in the streets both times it happened while i was driving from one second to the next i got a message to service steering wheel now and then my steering wheel automaticly locked and it made it extremely difficult to manuever the car to a safe place. Both times my children were in the car and it was a very scary thing to go through. |
| Vehicle Mileage at Failure | 214000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | SAN DIEGO, CA |
| VIN pattern | XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 45 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |