| Issue ID | 1448270 |
| Internal NHTSA # | 11073855 |
| Manufacurer | Ford Motor Company |
| Brand | MERCURY |
| Model | MILAN |
| Model Year | 2010 |
| File date | 12/12/12 |
| Component | AIR BAGS |
| Product type code | VEHICLE |
| Description of the problem | Takata recall - got a letter from ford back 5 to 7 years ago stating that my passenger side airbag was / needed replacement. I've been writing letter after letter to ford corp every six months to a year and contacting my home dealership, gosch ford in hemet, ca trying to get them to replace this bag. The last letter i got from ford crop was dated 12/17 with an srn #16s26 / nhtsas recall 16v-384 stating that it was now 'my responsibility' and do not let anyone sit there... And will let me know when 'parts are available'. Really - how long is it going to take to get a "replacement bag"? This is ridiculous. Can you help? We their clients need accountability. Now. Don't put the blame on us. Ford - get the parts. I will be happy to send you all the letters that i've sent or you can contact ron/service manager at gosch/hemet... I've talk to him several times regarding this problem/issue and he blames it on ford corp. Not getting him/them parts/airbags and many customers are waiting for them. |
| Vehicle Mileage at Failure | 10000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | HEMET, CA |
| VIN pattern | 3MEHMOHAXARXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |