| Issue ID | 1690417 |
| Internal NHTSA # | 11355200 |
| Manufacurer | Ford Motor Company |
| Brand | MERCURY |
| Model | MILAN |
| Model Year | 2009 |
| File date | 01/06/20 |
| Component | SERVICE BRAKES |
| Product type code | VEHICLE |
| Description of the problem | Vehicle has a brake safety recall 19s54 from january 2020. In june of 2020 issues began where when we apply the brakes at times they work fine and other times the vehicle does not stop for an unacceptable extended amount if time. The vehicle in june was involved in a minor mva where the vehicle needed to swerve because the vehicle was not stopping in a timely fashion. Luckily this resulted in only minor cosmetic damage (scrapes that could be buffed out at no charge) to both vehicles and with no injuries. The ford motor company was contacted and they stated that i could pay out of pocket for the parts but that they would not honor the recall because the parts are not available. I spoke with west herr ford, amherst ny and they stated they do not have parts for that recall. This vehicle has remained in the driveway since june. Two days ago the vehicle needed to be moved to another place in the driveway and while in reverse the vehicle would not stop and had to be shifted abruptly into park to stop the vehicle. The issue is sporadic and so you have no warning as to when the vehicle may not stop. There is no way to maintain a safe distance when driving because the amount of time and space needed to stop the vehicle varies every time. The amount of time it is taking to repair the safety issue is unacceptable. I have concerns with the vehicle not being safe to drive and i do believe that this is an unacceptable time frame for ford customers to have a unsafe vehicle that is costing money sitting in a driveway. We do not have extra vehicles and are in need of a working vehicle for transportation. I would appreciate your attention in this matter for a timely resolution to repairing the vehicle or providing an alternate method of transportation to those customers with vehicles that are not safe to drive. Thank you for you time and assistance in this matter. |
| Vehicle Mileage at Failure | 115200 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | GRAND ISLAND, NY |
| VIN pattern | 3MEHM08199RXXXXXX |
| Was vehicle invloved in a crash? | Y |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 30 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |