| Issue ID | 1670761 |
| Internal NHTSA # | 11331486 |
| Manufacurer | Ford Motor Company |
| Brand | MERCURY |
| Model | MILAN |
| Model Year | 2009 |
| File date | 05/12/17 |
| Component | SERVICE BRAKES |
| Product type code | VEHICLE |
| Description of the problem | Tl* the contact owns a 2009 mercury milan. The contact stated while driving over a speed bump, she depressed the brake pedal and the vehicle failed to stop. The contact stated she rolled to a stop. The contact stated no warning light was illuminated. The vehicle was taken to tire shop to have the brakes repaired. The contact stated she continued to experience the failure. The contact received notification of nhtsa campaign number: 19v904000 (service brakes, hydraulic) on january 2020 however, the part to do the recall repair was unavailable. The contact stated on 6/25/20220 while driving 10 mph, when the vehicle in front of her completely stopped. The contact stated she depressed on the brake pedal but the vehicle failed to stop and rear ended the front vehicle. Air bags did not deploy. The contact stated no warning lights were illuminated. The contact stated no one was injured. The police was called but no report was filed. The vehicle was drivable. The vehicle was taken to autonation ford orange park (7700 blanding blvd, jacksonville, fl 32244, (904) 270-9943) that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. Vin tool confirms parts not available. The mileage failure was approximately 84,000. *bf*jb |
| Vehicle Mileage at Failure | 84000 |
| Number of Occurences | 3 |
| Source of the issue | HOTLINE VOQ |
| City and State | JACKSONVILLE, FL |
| VIN pattern | 3MEHM07ZX9RXXXXXX |
| Was vehicle invloved in a crash? | Y |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | Y |
| Anti-lock brakes | Y |
| Cruise control | Y |
| Number of cylinders | 4 |
| Drive train type | FWD |
| Transmission type | |
| Vehicle speed | 15 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |