| Issue ID | 1600617 |
| Internal NHTSA # | 11255261 |
| Manufacurer | Ford Motor Company |
| Brand | MERCURY |
| Model | MILAN |
| Model Year | 2009 |
| File date | 11/09/19 |
| Component | SERVICE BRAKES |
| Product type code | VEHICLE |
| Description of the problem | While car in motion on busy street i went over uneven pavement and hit brakes harder than noemal because uneven pavement sort if just appeared and brake peddle went low. Could not stop on time. Had to roll to stop. Brakes only re engaged after i pulled off road put car in park turned car off for 10 mins then restarted and reversed car while pumping brakes. Just terrifying and unsafe. I called ford dealer who said they'll look at it in 5 days time and may not be able to fix. Guy could not have been ruder. But im taking car in and hoping in meantime not to have repeat if dangerous situation. Please advise any recourse i have to protect myself as car owner. Thanks |
| Vehicle Mileage at Failure | 110000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | YORK, PA |
| VIN pattern | 3MEHM07Z79RXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 10 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |