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2009 Mercury MILAN Service Brakes Problems, Complaints and Defects

Issue ID	1516168
Internal NHTSA #	11153395
Manufacurer	Ford Motor Company
Brand	MERCURY
Model	MILAN
Model Year	2009
File date	21/11/18
Component	SERVICE BRAKES
Product type code	VEHICLE
Description of the problem	I noticed about a year ago that under certain conditions, like when braking hard or fast with short braking distance, on wet or uneven pavement, or when making a turn while breaking, the brake pedal becomes very soft and travels to the floor causing me to have to do a number of alternative maneuvers, such as manually pumping the brakes or downshifting to a low gear to slow the engine to stop the car. In some cases, the car does not stop at all causing me to have to go through a red light or around the car in front of me. I notice that once i'm stopped, if i pump the brakes 10-15 times, the pliability seems to return to the brake pedal, but i shouldn't have to do that to feel safe. I have seen that this problem is currently under investigation and am told that there is some defect in the hydraulic braking system associated with the abs. Like many others, i've had the problem evaluated and have been told that there isn't anything wrong with the hydraulics, but it continues to happen. Reading what others have written makes me feel that this is a defect that should fall under a recall as it is a safety hazard and is unpredictable and intermittent. The cost to repair the problem is excessive from the estimates i've received, and even when the problem has been "fixed," it continues to happen. I am not in a position to sell the car right now and depend on it every day. The problem needs to be resolved as it is a serious safety issue, just like the gm ignitions were. Does it take someone to die before a recall notice is issued!!! I'm unsure of the current mileage (because the car is currently in the repair shop), but it's above 85,000. It happens when the car is in motion and when attempting to brake in the conditions described above. It does not happen during all braking events, just those noted above, but this makes it worse because it's harder to diagnose.
Vehicle Mileage at Failure	85000
Number of Occurences
Source of the issue	NHTSA WEB SITE
City and State	DEARBORN, MI
VIN pattern	3MEHM07Z99RXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?	N
Was part original equipment?
No. of injured persons
No. of fatalities
Date of purchase	07/08/26
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders
Drive train type
Transmission type
Vehicle speed	35
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

JTHFE2C23A2504714 2GNAXUEV0L6151838 WDD2040021A706577 KNEBA24325T174305 VF1BR1JBH40560966 1C4PJMBS3FW769986 SALYL2RN9JA736900 1EF1N1922W2465423 KPDGBDH811P120848 JTDWF9EV6JJ174992 KNAPC813BCK177972 W0L0AHL3582067220

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2009 Mercury MILAN Service Brakes Problems, Complaints and Defects, Recalls and Failures

2009 Mercury MILAN Service Brakes Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?