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2009 Mercury MILAN Service Brakes Problems, Complaints and Defects

Issue ID	1357240
Internal NHTSA #	10955440
Manufacurer	Ford Motor Company
Brand	MERCURY
Model	MILAN
Model Year	2009
File date	06/01/15
Component	SERVICE BRAKES
Product type code	VEHICLE
Description of the problem	On multiple occasions, while driving on concrete and gravel surface roads and depressing the brake pedal, the pedal would become mushy, resulting in the pedal going all the way to floor before the vehicle would come to a stop. The first time it occurred i was preparing to make a left turn on van dyke avenue in sterling heights, michigan, the brake pedal, which was functioning as expected prior to this, became mushy and had to be depressed all the way to the floor before the vehicle came to a stop. This incident occurred on a saturday morning, and the brakes were fine by monday morning. Pumping the brakes appeared to fix the issue. Over the next year or so, this same incident occurred a few more times, usually when applying the brakes while going over a bump. Normal functioning would usually be restored after a couple of days and by pumping the brake pedal. On multiple occasions during october and november 2015, while driving on a surface street that went from concrete to gravel, the brakes went mushy again. I had the vehicle serviced for this issue, where the huntington ford dealer bled the brakes. This fixed the issue temporarily. Around the end of july 2016, the brakes went mushy again when applying them while going over a bump on a concrete surface road. After a week or more, the brakes never did restore to normal functionality. I took it in for service on 8/5/16 where it was determined the hcu was failing. The dealer replaced the hcu at a cost of $1340. 10. Since replacing the hcu, this issue has not resurfaced. Note: i do not recall if the first incident was in 2014 or 2015.
Vehicle Mileage at Failure	60000
Number of Occurences
Source of the issue	NHTSA WEB SITE
City and State	SHELBY TOWNSHIP, MI
VIN pattern	3MEHM08169RXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?	N
Was part original equipment?
No. of injured persons
No. of fatalities
Date of purchase	07/08/26
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders
Drive train type
Transmission type
Vehicle speed	30
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

ZLA17900013349519 3HAMMAAL3BL421359 WDXPF445689364319 KMHK381GFKU017046 KMUJBESC1SU240752 VF7RE9HZC76649492 2HGFB2F57DH505863 TMAK281HFPJ070285 JTEBU25J530020416 2NKHHM6XXGM499373 1FDUF4GYXEEB08585 WMW13DJ00P2S87966

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2009 Mercury MILAN Service Brakes Problems, Complaints and Defects, Recalls and Failures

2009 Mercury MILAN Service Brakes Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?