| Issue ID | 1345159 |
| Internal NHTSA # | 10938774 |
| Manufacurer | Ford Motor Company |
| Brand | MERCURY |
| Model | MILAN |
| Model Year | 2009 |
| File date | 01/06/16 |
| Component | SERVICE BRAKES |
| Product type code | VEHICLE |
| Description of the problem | As reported by several other milan owners , which nhtsa is currently investigating, my brakes are "soft". While in motion and attempting to brake, the petal goes to the floor, leaving me to only hope my car will stop in time to avoid personal or vehicular injury. I am a retired ford engineer and know this is an fmvss, serious violation. I have taken it to three repair shops , including two ford dealers, and each has told me i need a new hydraulic control cylinder which is about a $2000 repair. This repair cost is about half the current value of the vehicle. I am hoping that your investigation will force a recall repair at little or no cost to me. I purchased this vehicle new from ford. Please advise any other actions i need to pursue. |
| Vehicle Mileage at Failure | 69888 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | LOUISVILLE, KY |
| VIN pattern | 3MEHM08129RXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | FWD |
| Transmission type | |
| Vehicle speed | 25 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |