| Issue ID | 765195 |
| Internal NHTSA # | 10308972 |
| Manufacurer | FORD MOTOR COMPANY |
| Brand | MERCURY |
| Model | MILAN |
| Model Year | 2009 |
| File date | 04/02/10 |
| Component | SERVICE BRAKES, HYDRAULIC |
| Product type code | VEHICLE |
| Description of the problem | I own a 2009 mercury milan. I brought it in to the dealer on february 4 2010. The complaint was that i was hearing a noise upon braking in forward or reverse. The dealership said that they found the noise. The brake pads in the rear brake caliper were sliding back and forth in the bracket. I was advised that this should not be happening but , it is ok to take the vehicle and drive it this way. I asked what should be done to correct this. They said that they did not know how to fix this problem and had to notify ford to find out. This has been over a week ago. I have called the dealer back several times. They assured me they would get back to me by the end of the day. That still has not happened. I do not feel safe driving this vehicle. It is still under warranty. How should i move forward on this matter. |
| Vehicle Mileage at Failure | 18000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | PEQUANNOCK, NJ |
| VIN pattern | 3MEHM08199RXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 5 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |