| Issue ID | 1724283 |
| Internal NHTSA # | 11395919 |
| Manufacurer | Ford Motor Company |
| Brand | MERCURY |
| Model | MILAN |
| Model Year | 2009 |
| File date | 22/01/21 |
| Component | SERVICE BRAKES, HYDRAULIC |
| Product type code | VEHICLE |
| Description of the problem | Tl* the contact owns a 2009 mercury milan. The contact stated that while driving various speeds, her brake pedal would depress to the floorboard without warning. The contact initially spoke to an independent mechanic who informed her that over time, her brake pedal would depress to the floorboard. He also mentioned that as long as the vehicle would come to a complete stop, no need immediate brake services would be needed. The contact was then notified by a cousin that her vehicle was included in nhtsa campaign number: 19v904000 (service brakes, hydraulic). The contact then called university ford north (5331 n roxboro st, durham, nc 27712) where she was informed that the part was not yet available and to call back in mid-march for an update. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure mileage was unknown. Vin tool confirms parts not available. |
| Vehicle Mileage at Failure | |
| Number of Occurences | |
| Source of the issue | HOTLINE VOQ |
| City and State | ROXBORO, NC |
| VIN pattern | 3MEHM08Z69RXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |