| Issue ID | 912408 |
| Internal NHTSA # | 10453045 |
| Manufacurer | FORD MOTOR COMPANY |
| Brand | MERCURY |
| Model | MILAN |
| Model Year | 2009 |
| File date | 01/03/12 |
| Component | POWER TRAIN |
| Product type code | VEHICLE |
| Description of the problem | 2009 mercury milan. Consumer states front suspension failure *tgw the consumer stated the problem was the upper suspension arms on the vehicle. Right after the vehicle was purchased, both upper control arms had to be replaced, before alignment problems could be addressed. The vehicle was taken to the dealer for unrelated problems. However, the consumer was informed that windshield wipers, transmission fluid and new tires were needed. Shortly after the visit to the dealer, the consumer purchased new tires from another dealership. The dealer inspected the vehicle and discovered the left front upper suspension arm was hanging by a loose nut and several threads on the upper arm's bolt. The consumer noticed there was no safety device that would have prevented the retaining nut from coming loose. *jb |
| Vehicle Mileage at Failure | |
| Number of Occurences | 2 |
| Source of the issue | CONSUMER LETTER |
| City and State | CUMBY, TX |
| VIN pattern | XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |