| Issue ID | 1492031 |
| Internal NHTSA # | 11121872 |
| Manufacurer | Ford Motor Company |
| Brand | MERCURY |
| Model | MILAN |
| Model Year | 2009 |
| File date | 30/05/18 |
| Component | AIR BAGS |
| Product type code | VEHICLE |
| Description of the problem | Ford motor company sent me a letter in may 2018 saying they still do not have air bag replacements but would get me a rental car until the replacements come in. I have contacted dealerships as they requested but no dealership can find a rental company to get me a car for the $44 a day they allow. I have contacted ford motor company many many times since may 30, by phone, email and letter. The only thing i have gotten from them is a case number as follows: [xxx]. No help in getting a rental car. I am beyond frustrated and hope you can help. [xxx] car is registered in my husbands name [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). |
| Vehicle Mileage at Failure | |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | MORIAH CENTER, NY |
| VIN pattern | 3MEH08139R6XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |