| Issue ID | 823038 |
| Internal NHTSA # | 10361209 |
| Manufacurer | FORD MOTOR COMPANY |
| Brand | MERCURY |
| Model | MILAN |
| Model Year | 2008 |
| File date | 11/10/10 |
| Component | STRUCTURE:FRAME AND MEMBERS |
| Product type code | VEHICLE |
| Description of the problem | Suddenly, 2 months after purchasing a 2008 mercury milan premier from a lincoln mercury dealership, i noticed a significant amount of rust in the seat brackets and power seat hardware on both the driver and passenger side. The car had 6,900 miles when i bought it as a cpo vehicle. I also bought an extended warranty. I took the car to the dealership on monday october 11, 2010 and they said the rust was normal (i disagree). The rust is now seeping into the carpet as well. Yesterday, october 18, 2010, i took the vehicle to an independent certified mechanic for an opinion. He concurs that it is not normal and possibly a safety hazard. The dealership has not returned my phone calls this car is practically new and i refuse to believe that an accelerating amount of rust on my vehicle is safe, attractive or normal. There is also an exhaust noise (confirmed by the dealership) but they said ford will not fix it since it isn't a safety issue. This car is practically brand new. The car belonged to a couple who only drove it in the summer in michigan since they stayed in florida in the winter. It is pristine except for those 2 dangerous problems. I feel they refuse to fix it because it is time consuming and costly. The dealership tried to tell me that taking the seat apart will "weaken" it and "it will never be the same". Cars are taken apart every day and people too! That's what doctors and mechanics are for. Please help me before the seat separates from the frame and i have an accident. |
| Vehicle Mileage at Failure | 9100 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | NOVI, MI |
| VIN pattern | 3MEHM08168RXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
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| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
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