| Issue ID | 1694157 |
| Internal NHTSA # | 11362004 |
| Manufacurer | Ford Motor Company |
| Brand | MERCURY |
| Model | MILAN |
| Model Year | 2007 |
| File date | 30/06/18 |
| Component | SERVICE BRAKES, HYDRAULIC |
| Product type code | VEHICLE |
| Description of the problem | Tl* the contact owns a 2007 mercury milan. The contact received notification of nhtsa campaign number: 19v904000 (service brakes, hydraulic). The contact called the stokes hodges ford dealer located at 1850 jefferson davis hwy, graniteville, sc 29829, and it was confirmed that parts were not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact stated that there was a grinding sound coming from the vehicle while reversing out of the garage. Additionally, there was a small leak near the front of the vehicle. The dealer suggested that a diagnostic test be performed however, the contact declined. The manufacturer was made aware of the issue and was not able to confirm when the parts would be available. The vehicle was not diagnosed nor repaired. The failure mileage was approximately 69,000. Vin tool confirms parts not available. |
| Vehicle Mileage at Failure | 69000 |
| Number of Occurences | |
| Source of the issue | HOTLINE VOQ |
| City and State | AIKEN, SC |
| VIN pattern | 3MEHM08157RXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |