| Issue ID | 1694763 |
| Internal NHTSA # | 11362441 |
| Manufacurer | Ford Motor Company |
| Brand | MERCURY |
| Model | MILAN |
| Model Year | 2007 |
| File date | 31/12/19 |
| Component | FUEL SYSTEM, GASOLINE |
| Product type code | VEHICLE |
| Description of the problem | Tl* the contact's sister owns a 2007 mercury milan. The contact's sister received notification of nhtsa campaign number: 19v904000 (service brakes, hydraulic) however, the part to do the recall repair was not yet available. The contact's sister stated that on two separate occasions, the vehicle failed to stop in a timely manner while depressing the brake pedal. There was no warning light illuminated. The contact's sister took the vehicle to an independent mechanic who refused to repair the vehicle since the vehicle was under recall. The vehicle was towed to quirk ford (540 southern artery, quincy, ma 02169) where an inspection was performed that confirmed that the brakes were defective as mentioned in the recall. Despite the diagnosis, the vehicle was not repaired because the part to do the recall repair was unavailable. The vehicle remained in the possession of the dealer. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was approximately 100,000. The vin was not available. |
| Vehicle Mileage at Failure | 100000 |
| Number of Occurences | |
| Source of the issue | HOTLINE VOQ |
| City and State | MILTON, MA |
| VIN pattern | XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |