| Issue ID | 1536488 |
| Internal NHTSA # | 11175932 |
| Manufacurer | Ford Motor Company |
| Brand | MERCURY |
| Model | MILAN |
| Model Year | 2007 |
| File date | 01/01/14 |
| Component | AIR BAGS |
| Product type code | VEHICLE |
| Description of the problem | Takata recall i was notified of the recall several years ago and attempted to have the inflators replaced or repaired at that time. Since mercury had gone out of production, i was referred to a ford dealer, but when i contacted the nearest one (in woodbridge virginia, i was told that parts for repair of my vehicle were not yet available and i would have to wait but that , in the meantime, i should not drive my vehicle which was totally impractical since the date of arrival was unknown. I was never notified that the parts ever came. When the ford company finally notified me that parts were available about a year ago, i contacted another dealer--also in woodbridge--- but was told that i would have to wait as preference was being given to people who had decided to rent cars (for which they had to pay after 30 days). I agreed to this but, again, was never notified that my turn had come. I can only deduce that the ford motor company and/or its dealerships were not honestly attempting to make the required repairs a nd they have, therefore, never been made. Fortunately, since the mercury is my primary vehicle, i have never stopped driving it and there has been no problem. In today's washington post, i now see that the recall program is reportedly being managed by nhtsa, so i am bringing this situation to your attention. According to the article, the ammonium nitrate which powers the airbags can deteriorate over time. If this is so, i would think priority for repair would be given to older cars first, and since mine is now 11 years old i should have been notified to bring it in to a dealer who would promptly make the repair. I would think your agency would be aware of this problem, but if not, i would appreciate it greatly, if you would now investigate and correct the situation. Thank you |
| Vehicle Mileage at Failure | |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | DUMFRIES, VA |
| VIN pattern | XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
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| DoT tire identifier | |
| Tire size | |
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| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |