| Issue ID | 1366469 |
| Internal NHTSA # | 10968814 |
| Manufacurer | Ford Motor Company |
| Brand | MERCURY |
| Model | MILAN HYBRID |
| Model Year | 2010 |
| File date | 03/02/17 |
| Component | STEERING |
| Product type code | VEHICLE |
| Description of the problem | Tl* the contact owns a 2010 mercury milan hybrid. While the vehicle was parked, the contact attempted to place the vehicle in reverse. The power steering assist failed and the steering wheel seized. The advancetrac and power steering assist indicators illuminated intermittently. The failure recurred multiple times. The vehicle was taken to an independent mechanic who could not diagnose the failure. The vehicle was taken to two dealers where it was diagnosed that the power steering assist failed and needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the issue and stated that the vin was not included in nhtsa campaign number: 15v340000 (steering.) the approximate failure mileage was 74,900. *js |
| Vehicle Mileage at Failure | 74900 |
| Number of Occurences | 1 |
| Source of the issue | CONSUMER LETTER |
| City and State | PROSPECT, KY |
| VIN pattern | 3MEDM0L3XARXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 4 |
| Drive train type | FWD |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |